1. Who We Are
Yorkshire Mould Removal (“we”, “us”, “our”) is the data controller responsible for your personal data. We operate the website at https://yorkshiremouldremoval.com, which is a lead generation and specialist-matching service connecting Yorkshire homeowners with approved mould removal and damp treatment specialists.
You can contact us at any time regarding your data:
Email: info@yorkshiremouldremoval.com
Phone: 07746 632 949
2. What Data We Collect
We collect the following categories of personal data:
- Contact information — your name, email address and telephone number when you submit an enquiry, request a survey or contact us directly.
- Property information — the address or location of the property affected, the type of mould problem and any details you provide in your enquiry.
- Usage data — standard web server logs including your IP address, browser type, pages visited and time of visit, collected automatically when you use our website.
- Cookie data — information collected via cookies as described in our Cookie Policy.
3. How We Use Your Data
We use your personal data for the following purposes:
Legal basis
Performance of a contract / pre-contractual steps
To respond to your enquiry, match you with an appropriate approved specialist, arrange a survey and facilitate the provision of mould removal services.
Legal basis
Legitimate interests
To improve our website and services, monitor usage patterns, prevent fraud and maintain the security of our systems.
Legal basis
Legal obligation
To comply with applicable laws and regulations, including responding to lawful requests from regulatory authorities.
Legal basis
Consent
To send you marketing communications if you have opted in to receive them. You can withdraw consent at any time by contacting us.
4. Sharing Your Data
We share your personal data only in the following circumstances:
- Approved specialist partners — when you request a survey or treatment, we share your contact and property details with the matched specialist so they can contact you directly. Specialists are required to handle your data in accordance with UK GDPR.
- Service providers — we use trusted third-party services for website hosting, email delivery and analytics. These providers process data on our behalf under data processing agreements.
- Legal compliance — we may disclose data where required by law or to protect our legal rights.
We do not sell your personal data to third parties.
5. How Long We Keep Your Data
We retain personal data for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry and contact data — retained for up to 3 years from the date of last contact, in case of follow-up enquiries or complaints.
- Transaction records — retained for 6 years to comply with tax and accounting obligations.
- Website usage logs — typically retained for 90 days.
6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right of access
Request a copy of the personal data we hold about you.
Right to rectification
Request correction of inaccurate or incomplete data.
Right to erasure
Request deletion of your data where there is no lawful basis for continued processing.
Right to restrict processing
Request that we limit how we use your data in certain circumstances.
Right to data portability
Receive your data in a structured, machine-readable format.
Right to object
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, contact us at info@yorkshiremouldremoval.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies
We use cookies on this website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Data submitted via our website forms is transmitted over HTTPS. Access to personal data is restricted to personnel who need it to perform their role.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.
10. Changes to This Policy
We may update this privacy policy from time to time. The “Last updated” date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
11. Contact Us
For any questions about this policy or how we handle your data: